Cancellation Policy

Effective Date: 10 August 2025

Company Name: LUXEARA LTD, The Registrar of Companies for Scotland 

Company Number: 827694

Address: Office 884, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH, United Kingdom

Phone Number: +44 7403 604363

Email: support@luxeara.shop

Business Hours: 09:00AM - 05:00PM (Monday to Friday), (GMT) Greenwich Mean Time (London)

1. Order Cancellation Eligibility

  • You may request cancellation at any time before your order is dispatched.
  • Once dispatched, cancellation is no longer possible; please refer to our Return & Refund Policy for returns.

2. Order Processing Time

  • Orders are typically processed and dispatched within 1-2 business days (Monday to Friday).
  • Due to fast processing, please contact us as soon as possible to cancel your order.

3. How to Cancel Your Order

4. Confirmation of Cancellation

  • We will confirm receipt of your cancellation request within 12 hours during business days.
  • If the order is eligible for cancellation, you will receive confirmation of cancellation and refund details.

5. Refunds for Cancelled Orders

  • Refunds will be made to the original payment method within 7 Business days (Mon - Fri) after cancellation confirmation.
  • Please note, depending on your payment provider, it may take additional time for the refund to appear in your account.

6. Non-Cancellable Items

  • Customized, personalized, or made-to-order products cannot be cancelled once the order is placed.
  • Any such orders are final unless faulty or damaged upon receipt.

7. Effects of Cancellation

  • Upon cancellation, the contract for purchase will be considered terminated.
  • You will not be charged if cancellation is confirmed before dispatch.
  • If payment has been taken, a full refund will be processed promptly.

8. Communication and Customer Responsibilities

  • Customers are responsible for providing accurate contact information to ensure smooth communication.
  • Failure to respond promptly to cancellation queries may delay processing.

9. Partial Order Cancellation

  • Partial cancellations (cancelling part of your order) are only possible if items have not yet been dispatched.
  • Please specify which items you wish to cancel when contacting us.

10. Contact Information

For cancellation requests or questions, please contact us:

Company Name: LUXEARA LTD, The Registrar of Companies for Scotland 

Company Number: SC827694

Address: Office 884, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH, United Kingdom

Phone Number: +44 7403 604363

Email: support@luxeara.shop

Business Hours: 09:00AM - 05:00PM (Monday to Friday), (GMT) Greenwich Mean Time (London)