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Effective Date: 10 August 2025

Company Name: LUXEARA LTD, The Registrar of Companies for Scotland
Company Number: SC827694
Address: Office 884, 3 Fitzroy Place, 1/1 Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH, United Kingdom
Phone: +44 7403 604363
Email: support@luxeara.shop
Business Hours: 09:00AM - 05:00PM (Monday to Friday), (GMT) Greenwich Mean Time (London)

At LUXEARA LTD, we prioritize providing you with fast and reliable shipping services all over the UK. We offer direct delivery from 

• Office 884, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH, United Kingdom

Below you will find detailed information about our shipping policies, costs and procedures to ensure a smooth and satisfactory shopping experience.

1. Selling Country

We currently sell and ship products only within the United Kingdom.

2. Currency

All prices are given in GBP (pound sterling) /£. All prices on our website are inclusive of VAT (Value Added Tax) at the applicable rate. All shipping costs shown at checkout are final—no hidden fees or extra handling charges.

3. Shipping Cost

We offer free Economy shipping for all orders within the UK.

4. Handling Time

Orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays).

5. Transit / Delivery Time

• Economy delivery time: 4–8 business days (Monday to Friday) from the dispatch date.
• Delivery times may vary during peak seasons, public holidays, or due to unforeseen courier delays.

6. Order Cut-off Time

Orders placed before 05:00 PM (Monday to Friday), (GMT) Greenwich Mean Time (London) will be processed the same business day. Orders placed after this time will be processed on the next business day.

7. Delivery Terms / Carriers

We work with trusted carriers, including USPS, DHL, DPD UK to ensure reliable and safe delivery.

8. Change of Address

If you need to change the delivery address of your order, please contact our customer service team as soon as possible at support@luxeara.shop or call us on +44 7403 604363. Address changes can only be made before the order is processed and shipped. Once the order is on its way, we are unable to change the delivery address.

9. Order Cancellation

To cancel your order, please contact our customer service team within 24 hours at support@luxeara.shop or call us at +44 7403 604363. We can only cancel orders that have not yet been processed. Once your order has been processed and shipped, cancellation is no longer possible.

10. Damaged Goods

If your order arrives damaged, please contact us within 14 business days (Monday to Friday) of receiving the goods. Please send us photos and your order number. We will arrange a replacement or refund in accordance with UK consumer protection law.

11. Order Tracking

• Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.
• Tracking information may take up to 24 hours to update on the carrier’s system.
• You can also log into your Luxeara account on our website to view your order status and tracking details.

Contact Information

Company Name: LUXEARA LTD, The Registrar of Companies for Scotland 

Company Number: SC827694

Address: Office 884, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH, United Kingdom

Phone Number: +44 7403 604363

Email: support@luxeara.shop

Business Hours: 09:00AM - 05:00PM (Monday to Friday), (GMT) Greenwich Mean Time (London)

At LUXEARA LTD we are dedicated to providing high-quality products and an excellent customer experience. If you are not satisfied with your purchase, our Returns Policy is designed to guide you through the return process. Please carefully read the following information to ensure you understand your rights and responsibilities.

Returns Window

You may initiate a return for items within 14 business days (Mon – Fri) from the date you received your order. To ensure a smooth return process, please notify us as soon as possible.

How to Initiate a Return

Contact Us: Email our customer service team at support@luxeara.shop with your order number and reason for the return. If the item is damaged or defective, please include photos.

Prepare Your Item: Items must be unused, in original packaging, with all tags and labels intact.

Return Method:

Mail returns: support@luxeara.shop

In-store returns: Office 884, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH, United Kingdom

Important notice: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Non-Returnable Items

Certain items are not eligible for return, for example:

Gift cards

Sale items (unless they are defective or damaged)

Items marked as non-returnable at the time of purchase.

Used or worn items that do not meet the ‘unused’ condition requirement.

Personalized or custom-made items cannot be returned unless defective.

Exchanges

We offer exchanges, If you require a different size or color, you can return the original item and request an exchange. Here’s how to facilitate an exchange:

1. Initiate a Return: Follow the return procedure outlined above for the item you want to exchange.

2. Shipping Costs: You are responsible for all shipping charges related to returns and exchanges unless the item is damaged or incorrect.

3. Processing Your Exchange: Once we receive your returned item, we will send the replacement item. You will receive a confirmation email once your exchange has been processed.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please follow these steps:

1. Report the issue within 14 business days (Mon – Fri) of receiving the item. Include order number, description, and photos.

2. Return Shipping

We will cover return shipping costs for damaged or incorrect items, as well as refund any delivery charges incurred. 

3. Refund Processing

You can expect a refund in the same form of payment that was used for the purchase within 7 business days (Mon - Fri) of our receiving the returned item.

Refund Processing Time

Refunds are issued back to the original payment method.

Please allow up to 7 business days (Mon - Fri) for processing.

Your bank may take additional time to reflect the refund.

Important notice: If an item does not meet return criteria (e.g. used, missing packaging). 

We do not charge a restocking fee.

Contact Information

Should you have any questions about our Return Policy or need assistance, please do not hesitate to contact us:

Company Name: LUXEARA LTD, The Registrar of Companies for Scotland 

Company Number: SC827694

Address: Office 884, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH, United Kingdom

Phone Number: +44 7403 604363

Email: support@luxeara.shop

Business Hours: 09:00AM - 05:00PM (Monday to Friday), (GMT) Greenwich Mean Time (London)

Policy Updates

We may revise our Return and Refund Policy from time to time. We encourage you to review this policy periodically for any updates, as your continued use of our services indicates your acceptance of these changes.

Thank you for shopping with LUXEARA LTD! Your satisfaction is our priority. We appreciate your understanding and cooperation regarding our returns and refund procedures, which help us maintain our commitment to quality.