Payment Policy

Payment Policy

Effective Date: 10 August 2025

Company Name: LUXEARA LTD, The Registrar of Companies for Scotland 

Company Number: SC827694

Address: Office 884, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH, United Kingdom

Phone Number: +44 7403 604363

Email: support@luxeara.shop

Business Hours: 09:00AM - 05:00PM (Monday to Friday), (GMT) Greenwich Mean Time (London)

1. Accepted Payment Methods

We accept a variety of secure payment methods including:

  • Credit & Debit Cards: Visa, Mastercard, Maestro, American Express, Union Pay
  • Digital Wallets: Google Pay, Shop Pay
  • Buy Now, Pay Later: Klarna Pay (subject to approval by Klarna Bank AB)
  • Others: PayPal, Discover, Diners Club, Elo

2. Currency

All transactions are processed in GBP £. International cardholders may incur additional currency conversion fees charged by their bank.

3. Payment Processing & Security

  • Payments are charged at the time of order placement.
  • Transactions are secured with PCI DSS Level 1 compliance and SSL encryption.
  • We do not store full payment card details on our servers.

4. Product Pricing & VAT

All prices are given in GBP (pound sterling) /£. All prices on our website are inclusive of VAT (Value Added Tax) at the applicable rate. All shipping costs shown at checkout are final—no hidden fees or extra handling charges.

5. Payment Confirmation

A confirmation email will be sent once your payment has been successfully processed. Contact support if you do not receive this within 24 hours.

6. Refunds & Disputes

  • Refunds are issued to the original payment method within 7 Business days (Mon - Fri) after approval.
  • In case of payment disputes, please contact us directly to resolve the matter before initiating a chargeback.
  • Chargebacks without prior communication may result in order cancellation or legal action.

7. Fraud Prevention & Verification

  • Additional identity or billing verification may be requested for high-value or suspicious transactions.
  • Orders suspected of fraud will be paused or cancelled.
  • We cooperate fully with authorities regarding fraudulent activity.

8. Failed or Declined Payments

  • Ensure your billing information is correct, and funds are available.
  • Try alternative payment methods if your payment is declined.
  • Contact your bank or our support team for assistance.

9. Buy Now, Pay Later (Klarna)

  • Klarna Pay is subject to Klarna’s approval and terms.
  • Late or missed payments may affect your credit rating.

10. Payment Errors & Technical Issues

  • In the event of payment processing errors, please retry or contact support.
  • We are not responsible for third-party payment gateway issues.

11. Privacy & Data Protection

  • We handle your payment data in accordance with GDPR and UK data protection laws.
  • Payment details are processed securely by our payment partners and are never stored on our servers in full.

12. Customer Support

For payment-related questions or issues, please contact us:

Company Name: LUXEARA LTD, The Registrar of Companies for Scotland 

Company Number: SC827694

Address: Office 884, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH, United Kingdom

Phone Number: +44 7403 604363

Email: support@luxeara.shop

Business Hours: 09:00AM - 05:00PM (Monday to Friday), (GMT) Greenwich Mean Time (London)

13. Changes to This Policy

We may update this Payment Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

14. Terms of Use & Acceptance

By completing a purchase, you agree to comply with our terms, including payment policies and related procedures.